Shipping policy

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note: For some of our meticulously handcrafted items or pre-order art pieces, crafting time may take longer. If there is a significant delay in the shipment of your order, we will contact you immediately via email.

2. Shipping Rates & Delivery Estimates

We offer multiple shipping options to suit your needs for deliveries within the United States. Shipping charges for your order will be calculated and displayed at checkout.

Shipping Method	Estimated Delivery Time	Shipping Cost
Economy	5-8 business days	FREE (For orders of $5.00 and over) $3.00 (For orders under $5.00)
Standard	3-5 business days	$23.99
Expedited	1-2 business days	$49.99

Delivery delays can occasionally occur due to carrier issues or severe weather conditions. We work with reliable domestic couriers to ensure your exquisite gifts arrive safely and promptly.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will become active within 24-48 hours, allowing you to monitor your package's journey directly on our website or via the carrier's official portal.

4. Damages & Order Issues

Kenvary Home places the highest priority on the safe arrival of our products, especially our refined ceramics and fragile art pieces.

If you receive your order damaged or broken during transit, please save all packaging materials and damaged goods, take a clear photo, and contact our support team at kenvary@outlook.com within 48 hours of delivery. We promise to arrange a 100% free replacement or refund for you immediately.

5. International Shipping

Currently, we primarily focus on and optimize our fulfillment for customers within the United States. For shipping inquiries to other regions, please contact our customer support team prior to placing an order.